Vpn plus please set up a pin code3/14/2024 Please contact the UPS Help Desk at 1-888-UPS-TECH (1-88), or via applicable local Help Desk telephone numbers.ġ. Users need to be able to log in with Challenge Questions for full functionality with their SecurID token. As mentioned earlier, if you are receiving “Error while retrieving Challenge Questions” when attempting to sign into Self Service with your Challenge Questions, that is an error that needs resolution via SMC Incident. Software token can now be used as needed. Once logged into Self Service, you can see the PIN update reflected within the Authentication History tab.Ħ. Then enter the 8-digit code generated from the SecurID app, into the Passcode field.ĥ. You can now enter the PIN into the SecurID app. Create an 8-digit PIN and re-enter the PIN for confirmation, then click Log On.Ĥ. Proper entry results in prompt to “Set New PIN”. On your computer, within Self Service > RSA SecurID Authentication: Įnter the 8-digit code generated from the SecurID app, in Passcode.ģ. Within the SecurID app, click Submit without entering a PIN.Ģ. To set PIN directly from the SecurID app and Self Service:ġ.
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